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NEWSPAPER ARTICLE
From: Clarkston Eccentric Newspaper- Front Page Article
Thursday April 19, 2007
Headline: Clarkston man's new business is picking up
Customer Stacy Cykiert of Farmington Hills is so happy with the job Jucius is doing... She's referred several people to him. "He's a very fair man" she said. One week Jucius left a note saying he wouldn't charge her because there was so little to pick up. "I thought that was really nice" she said, adding she would have never known how much was there.
CUSTOMER EMAIL
From: Thomas J. Jucius Sent: Friday, September 28, 2007 8:57AM To: Brandi Subject: Dog Porter Rate Change!
Hi Brandi, I decided to drop your Pooper Scooper 3 dog's rate of $64 per month to a 2 dog's rate of $56 per month. This will show up in your September invoice. You have been a good steady customer. I don't have to drive that far for you, and because I have been doing it regularly it hasn't been that bad. I hope you will keep using me throughout the year.
Thanks, Tom The Dog Porter
From: Brandi Sent: Saturday, September 29, 2007 10:07 AM To: Thomas J. Jucius Subject: Re: Dog Porter Rate Change!
Wow, Thanks! I don't think I've ever had a bill go down. That's great. And yes I do plan on using you as long as I live in the area. Which looks like it'll be for a long while.
Thanks again, Brandi
REGULAR WEEKLY CUSTOMER COMMENTS
I am scheduled for weekly service on Mondays. This past summer I was planning a party in my back yard with some of my college friends on a Saturday. I knew that the yard would be a mess so I called Tom to see if I could change my service day to Friday that week. He
said it wouldn't be a problem at all and made a special trip over that Friday evening before the party to service my yard.
Jason
The Dog Porter's Motto: Under-Promise / Over-Deliver
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